victoriasews Posted August 6, 2008 Report Share Posted August 6, 2008 I started to piece a quilt this week and hand washed a piece of Kaufman red fabric. It bled, and bled, and bled. I thought I'd need a tourniquet to stop the bleeding. I washed it 7 times then put in the machine on the longest cycle, dried it, and then hand washed again to make sure the bleeding stopped. Nope. Needless to say, I wasn't very happy as I'd bought 2 1/2 yards and was out quite a bit of money and would need to purchase a different red. I emailed Kaufman fabrics. Wow, what customer service! They apologized profusely, told me to go the website and pick out 5 yards of any fabric I wanted. They sent a courier to get the bleeding fabric so they could check the mill where it was made. When the received the fabric, they called and told me to go to the site again and pick a replacement red. I picked a red and emailed my choice. I got another call, saying the new red I'd picked might also bleed as it came from the same mill as the first. I was to to pick a backup red, just in case. Can you believe this company? I can't remember a time in years where a company actually gave a hoot about a customer's problem. 100 cheers for Kaufman, a company that stands behind their product! Link to comment Share on other sites More sharing options...
PattyJo Posted August 6, 2008 Report Share Posted August 6, 2008 That doesn't happen very often and I'm glad to see that Kaufman stands behind the products with their name on it. Word of mouth is the best advertisement, I'll remember this next time I'm fabric shopping. Thanks for the good recommendation. Link to comment Share on other sites More sharing options...
Quilting Heidi Posted August 6, 2008 Report Share Posted August 6, 2008 Always wonderful to know!!!! Thanks for sharing. Link to comment Share on other sites More sharing options...
ramona-quilter Posted August 6, 2008 Report Share Posted August 6, 2008 Hi Victoria, that is like the old days. Customer satisfaction or service do not seem to extend beyond the sale in most things today. That is good news. I would like to know which red, color # if you have it, that ran so badly. I have some Kaugman reds in my stash. Forewarned is forearmed. Thanks. Link to comment Share on other sites More sharing options...
ffq-lar Posted August 6, 2008 Report Share Posted August 6, 2008 That is great customer service and word-of -mouth is the best advertising. I wonder with the economy the way it is if good service will make a comeback since no company can afford to lose customers with money so tight everywhere. All except the oil companies, of course. Their motto--"We don't care. We don't have to." Link to comment Share on other sites More sharing options...
sewhappy Posted August 6, 2008 Report Share Posted August 6, 2008 That's the sort of customer service that will keep them in business!! And the positive word of mouth advertising is the kind they just can't buy! Sewhappy Link to comment Share on other sites More sharing options...
victoriasews Posted August 6, 2008 Author Report Share Posted August 6, 2008 Linda, Kaufman picked up the piece so they could test it, so I don't have the number or name. It was a really rich red with pencil line black thistle type flowers and leaves. Link to comment Share on other sites More sharing options...
sammi357 Posted August 6, 2008 Report Share Posted August 6, 2008 uh-oh... one just doesn't think much about colors bleeding these days. I've been 'gathering' reds...I'll proceed with caution, thanks to your note. sammi Link to comment Share on other sites More sharing options...
Carolyn Posted August 7, 2008 Report Share Posted August 7, 2008 We're always amazed now when we get 'customer service', aren't we. Kaufman's actions have now reached thousands, if not more, of 'customers', who now know what their policy is. Tx for sharing. Carolyn Link to comment Share on other sites More sharing options...
ffq-lar Posted August 7, 2008 Report Share Posted August 7, 2008 I just had a great experience with Columbia River Quilting--ordered the Monolon that was talked about on the chat along with some needles on Sunday night. They were in my mailbox at 10 am today. Kudos to them and also the USPS, I guess! Link to comment Share on other sites More sharing options...
RitaR Posted August 7, 2008 Report Share Posted August 7, 2008 Columbia River Called me on the phone to tell me an order I placed would be delayed 2 days due to storm damage and service outage.. Can't beat that.. also received 5 yards of fabric as a prize in a contest.. and it was wonderful and generously cut, as well.. Love them both. ritaR Link to comment Share on other sites More sharing options...
SandraC Posted August 7, 2008 Report Share Posted August 7, 2008 Linda... I have used the Monolon twice in the last week since I've gotten it...I hope you like it! It quilted up like a dream. Remember to loosen your tension a good 2 turns. The only problem is that it is so fine, with my eyes I can hardly see it to thread the needle. :oLuckily, I had no breakages at all so I didn't have to thread it very much!!! Link to comment Share on other sites More sharing options...
QuiltFaerie Posted August 7, 2008 Report Share Posted August 7, 2008 What great customer service! Not only that, because of it, how many of us are reading this and thinking what a great company this is that is actually standing behind their product. I am very impressed and will also tell my friends about this. Thank you for sharing. Link to comment Share on other sites More sharing options...
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