jandcembroidery Posted January 25, 2013 Report Share Posted January 25, 2013 Has anyone tried to buy from the Deloa Jones website? I wanted to purchase some items, but each time I add to cart, it opens another window and only has that item in the cart. I'm pretty web savy but can't find a way around this one. I don't want to buy 5 items and have to pay shipping on each individuaI item. I emailed the sales address that was on there but no reply. Just wondering if anyone has a suggestion for me. James Link to comment Share on other sites More sharing options...
peglu Posted January 25, 2013 Report Share Posted January 25, 2013 I have also had problems with the website. I believe and Dave and Deloa are out of town right now. I'm sure they will respond to your email soon. Link to comment Share on other sites More sharing options...
Bonnie H Posted January 25, 2013 Report Share Posted January 25, 2013 On my computer, using the browser Chrome, if I add to my cart, it opens a Paypal page, so I will have two screens open. If I keep adding to the cart, it will update the Paypal page that is open in the background. If I close the Paypal page using the "x" at the top right hand side, and then add to the cart again, the Paypal page comes up again and it is updated with the new item I've added, along with the other items already there. That isn't happening for you? Maybe try a different browser and see if it works? Link to comment Share on other sites More sharing options...
jandcembroidery Posted January 26, 2013 Author Report Share Posted January 26, 2013 I was able to buy the rulers this time. But if you tried to buy rulers and then add say a book; it dumped the cart and all you had was the book. At least I got my order in, that's what really matters. Link to comment Share on other sites More sharing options...
Quilting Heidi Posted January 26, 2013 Report Share Posted January 26, 2013 Dave and Deloa are in CA right now. I'm sure they will get back to you. Link to comment Share on other sites More sharing options...
sewhappy Posted January 26, 2013 Report Share Posted January 26, 2013 I was able to purchase trmplates without any problems...However when I recieved the I was not happy!! They were poorly packaged & no lable or instructions. It was as tho they were tossed into a box like it was the last order of the day & it rushed to be done. Link to comment Share on other sites More sharing options...
Fastquilts Posted January 27, 2013 Report Share Posted January 27, 2013 I just received my order for rulers and they were packaged very good and after I had ordered a couple I wanted more to be added so I sent them a message and the rest was sent with my original order in the same package. I have ordered from them before and they are great to deal with. Dave brought my lights to Indy when he was going to a race and saved me the shipping. If you have any trouble just call them they will work it out. As I said before they are great to deal with. Link to comment Share on other sites More sharing options...
Quilting Heidi Posted January 27, 2013 Report Share Posted January 27, 2013 SewHappy I'm sorry you weren't happy with the packaging, were they damaged? If they were please contact them. They do not come with instructions but you can download instructions for some of them from their website. Deloa also offers a great class on using her rulers if your able to go to one of the shows she teaches at. Link to comment Share on other sites More sharing options...
sewhappy Posted January 28, 2013 Report Share Posted January 28, 2013 Hedi- No there was no damage but again there was NOTHING in the box -NOTHING!! very dissappointed. & yes I plan on taking one of her classes in Salt Lake. Link to comment Share on other sites More sharing options...
Quilting Heidi Posted January 28, 2013 Report Share Posted January 28, 2013 Sewhappy did you find the pdf's I mentioned on her website? I'd be happy to try to ask any questions you might have. Link to comment Share on other sites More sharing options...
Carathren Posted January 28, 2013 Report Share Posted January 28, 2013 I actually just emailed them. I mailed in a check as per her website, for a ruler. The check was cashed over 6 weeks ago but I never received the ruler...... Link to comment Share on other sites More sharing options...
Bonnie H Posted February 16, 2013 Report Share Posted February 16, 2013 I just had an experience at DeLoa's site like James asked about. I purchased her boomerangs and a book. All the boomerangs would show up, but when I added the book, the boomerangs were gone. Guess I've never ordered a book and a ruler together before? Anyway, I ended up ordering the book separately and when I looked at my Paypal receipts, one was to CustomQT and one was to DeLoa's Quilt Shop. I'm guessing that those of us that have problems with the shopping cart are trying to add a ruler and a book and possibly the rulers are coming from CustomQT? Anyway, I am VERY pleased if this is the case as I have been DYING to buy Debbi's Cross Hatching Triangle from Custom Quilting Templates and could never get a return email or phone call and I worried about purchasing from them, thinking maybe their company was no longer up and running? But if DeLoa's rulers come from there, I'm guessing they are!!! So I ordered Debbi's Cross Hatching Triangle, too!!! I'm so thrilled right now Link to comment Share on other sites More sharing options...
Bonnie in Ok Posted February 17, 2013 Report Share Posted February 17, 2013 I just ordered one yesterday and it worked fine. Link to comment Share on other sites More sharing options...
Corey Posted February 17, 2013 Report Share Posted February 17, 2013 Sorry gals, you were disappointed. I never ever had problems with them, pls call Dave Jones, they are great people to work with. Longarming rulers, most of them do not come with instructions, like Heidi said, you tube & classes are offered. Heidi, you are most helpful, I admire that in you. Link to comment Share on other sites More sharing options...
Quilting Heidi Posted February 17, 2013 Report Share Posted February 17, 2013 Thank you Corey that is very kind of you. I love Deloa's stuff and her! She and Dave work so hard to provide us what we need. Mistakes happen for sure but give them a call and they will straighten it out. Let me know if you can't get in touch with them. Link to comment Share on other sites More sharing options...
Bonnie H Posted February 17, 2013 Report Share Posted February 17, 2013 Ditto'ing Corey and Heidi. I love her stuff! I already own Ronda's Curved Crosshatch rulers and decided to buy all of DeLoa's crosshatch rulers because I love all of her other rulers that I have and because Dave was going to come out and work on my machine's frame, but DH and I got it resolved, so I figured I would give DeLoa the money I was going to give Dave Link to comment Share on other sites More sharing options...
JudithWashburnQuiltStudo Posted February 17, 2013 Report Share Posted February 17, 2013 Bonnie, Deloa does not sale through others, so you may want to check things out with Deloa direct. It sounds like there is a glitch either in her system or your's. Even if you do get both you can't go wrong. If you don't need both, I am sure someone here will statch it up from you. I had one that was broken in the mail and Deloa replaced it and called me on New Years Day, what service!!! Link to comment Share on other sites More sharing options...
Bonnie H Posted February 17, 2013 Report Share Posted February 17, 2013 Hi Judith, it may be that DeLao now has the rulers drop-shipped from the maker, which sounds like the maker is Custom Quilting Templates. It may be something new? I don't know, but that may explain why when I order a book and a ruler Paypal doesn't keep track of both on the same invoice. I notice that CQT also sells DeLoa's Appli-Guide. I've only paid once, so it should be okay. Isn't it nice to get great service!?! Link to comment Share on other sites More sharing options...
Quilting Heidi Posted February 17, 2013 Report Share Posted February 17, 2013 CQT is the one that makes Deloa's rulers. Bonnie is probably right she might be having them shipped directly now. Link to comment Share on other sites More sharing options...
Bonnie H Posted February 17, 2013 Report Share Posted February 17, 2013 I'm going to shoot DeLoa an email to make sure ... seeing as how now it's bugging me! LOL Link to comment Share on other sites More sharing options...
fineseams Posted February 17, 2013 Report Share Posted February 17, 2013 I did this some while back, and just included a message with the second item that I expected it to be shipped with the first so that there would be only one shipping charge. It worked just fine. Link to comment Share on other sites More sharing options...
Bonnie in Ok Posted February 18, 2013 Report Share Posted February 18, 2013 Well I ordered her rope a dope and I got the pay pal receipt but never got any receipt from Deloa saying she recieved the order so sent her an email. Hope all turns out well. Link to comment Share on other sites More sharing options...
Liam Posted February 18, 2013 Report Share Posted February 18, 2013 A couple weeks back I ordered DeLoa's Appliguide, paid thur Paypal and I received it about a week later. Link to comment Share on other sites More sharing options...
cathyh Posted February 19, 2013 Report Share Posted February 19, 2013 Well I ordered her rope a dope and I got the pay pal receipt but never got any receipt from Deloa saying she recieved the order so sent her an email. Hope all turns out well. Bonnie, I ordered a couple of boomerang rulers in January and got my papal receipt but never heard from Deloa's. After about three weeks I called the number listed on the website, and Deloa answered. She was still traveling (at the time i think she was on the way home from Road to CA) -- she was very friendly and said she would check my order when she got back home. I received the order about a week later. So if you don't get an answer from the email, you might try calling! Link to comment Share on other sites More sharing options...
Bonnie in Ok Posted February 19, 2013 Report Share Posted February 19, 2013 Thanks cathy will do that if it doesn't show up in another week. Link to comment Share on other sites More sharing options...
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