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barbm

Dealer
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  1. Upvote
    barbm reacted to QuiltGuy in Love APQS Customer Service!   
    I haven't been around here for a few years, life got really busy, but we are planning to move our 2013 Millie (14' table) to Tucson (eventually) with a stay in storage for a while. I called to ask some questions about moving the machine and got a rapid call back and great help (and answers to other questions as well). I know we all know how great APQS customer service is, but I know when I was deciding on a machine I read the forums here and looked for reports regarding customer service so I wanted to make a newer post for others to find. This company is really great!
    Thanks Mark and APQS!
  2. Like
    barbm got a reaction from InesR in Loading quilt - which side of canvas?   
    Does this help?

  3. Like
    barbm reacted to piozzo in Bobbin thread too tight when bobbin inserted   
    Hi,  I tried checking all those things and you were right.  For some reason that bobbin was thicker than all the others.  But I did get everything cleaned out, oiled, and rechecked.  Thanks!
  4. Like
    barbm got a reaction from Gail O in moving long arm - any advise   
    Put furniture sliders under your table legs. Two people should be able to move it easily!
  5. Like
    barbm got a reaction from dbams in moving long arm - any advise   
    Put furniture sliders under your table legs. Two people should be able to move it easily!
  6. Like
    barbm got a reaction from Leida Glez in wd-40   
    Normal, I think.  Haven't heard of Specialist...
  7. Like
    barbm got a reaction from whitepinesquilter in ? About Laser Light on '09 Freedom   
    Marci, the laser will stay on when the machine is powered on. If you don't want it shining, just pull the plug! Happy Thanksgiving!
  8. Like
    barbm got a reaction from dbams in ? About Laser Light on '09 Freedom   
    Marci, the laser will stay on when the machine is powered on. If you don't want it shining, just pull the plug! Happy Thanksgiving!
  9. Like
    barbm got a reaction from dbams in Disappointed APQS not at my local Rusty Barn Quilt and Sewing Show.   
    A few words from someone who has done local and regional quilt shows (as an APQS Representative): As Madelyn said, APQS Corporate is stretched thin with the national shows (AQS, PIQF, Road to CA, etc.) and the cost to truck in a booth full of equipment, literature, quilts, racks & stands and other booth trappings is enormous. APQS depends on its local Reps or Stores to participate (or not) as vendors at smaller shows, but even then, the cost is often prohibitive. Not all Reps have enough equipment to participate effectively as a vendor and find it difficult to justify renting additional machines/tables from APQS in Iowa. And not everyone is interested in interacting with the quilting public at a show.
    Another issue: my local Rusty Barn shows aren't limited to quilting-related interests.  In fact, more than half of their classes (and vendors) are either garment or fiber related (knitting, embellishment, etc.), which means the attendees are less likely to be quilters. The cost of being a vendor, including the booth fee (which can run several thousand dollars), has to be weighed against the possibility of sales at that show. I agree that it would be awesome to have an APQS booth, with all the machines, at every Quilt Show! Is that likely to happen?  I'm afraid not...
  10. Upvote
    barbm got a reaction from quiltmonkey in Disappointed APQS not at my local Rusty Barn Quilt and Sewing Show.   
    A few words from someone who has done local and regional quilt shows (as an APQS Representative): As Madelyn said, APQS Corporate is stretched thin with the national shows (AQS, PIQF, Road to CA, etc.) and the cost to truck in a booth full of equipment, literature, quilts, racks & stands and other booth trappings is enormous. APQS depends on its local Reps or Stores to participate (or not) as vendors at smaller shows, but even then, the cost is often prohibitive. Not all Reps have enough equipment to participate effectively as a vendor and find it difficult to justify renting additional machines/tables from APQS in Iowa. And not everyone is interested in interacting with the quilting public at a show.
    Another issue: my local Rusty Barn shows aren't limited to quilting-related interests.  In fact, more than half of their classes (and vendors) are either garment or fiber related (knitting, embellishment, etc.), which means the attendees are less likely to be quilters. The cost of being a vendor, including the booth fee (which can run several thousand dollars), has to be weighed against the possibility of sales at that show. I agree that it would be awesome to have an APQS booth, with all the machines, at every Quilt Show! Is that likely to happen?  I'm afraid not...
  11. Upvote
    barbm reacted to PamelaG in Disappointed APQS not at my local Rusty Barn Quilt and Sewing Show.   
    I'm in the Tucson Quilter's Guild. Maybe I'll contact them and ask! Good idea Barb. Once I've had my Millie long enough I'm considering becoming a tech and /or dealer. We are very underrepresented in this area. 
    Pamela
     
  12. Upvote
    barbm got a reaction from quilterkp in Vertical Drag on Millennium   
    Please send an email to the Service Dept. - it won't be a bother to them and you might get advice that helps.  Don't wait until you're thoroughly frustrated and ready to turn your lovely machine into a boat anchor!!
  13. Like
    barbm got a reaction from dbams in APQS machine services   
    Dave Jones has been known to travel to service or deliver machines, Sue, but right now there's some concern about his ability to deliver what he promises.  There are several of us that are willing to travel to do Machine Services - I've been to Alaska once and Hawaii several times to do service and training for APQS owners.  There are others, as well.  If you're a member of the We Love APQS Facebook group, that would be an excellent place to ask for traveling servicefolks - it's watched more diligently by reps than this forum is!
  14. Upvote
    barbm reacted to Diane K in Cant get Quilt Path out of simulation mode   
    Problem solved!  Thank you
     
  15. Upvote
    barbm reacted to Diane K in Cant get Quilt Path out of simulation mode   
    Problem solved!  Thank you
     
  16. Upvote
    barbm got a reaction from dbams in Need a 10' or 12' Millie Table. Will trade my 14' or buy   
    Shipping two tables - or even one table - will be horribly expensive.  You might consider cutting your 14-foot rollers and rails down to whatever length suits you best.  Any reputable welder will be able to do it for you for a few hundred dollars.
  17. Upvote
    barbm got a reaction from quilterkp in Millie without thread cutter question   
    Sharon, I've removed thread cutters on a couple of customers' Millies, but I don't have any photos handy. I think I can answer your questions, though.
    1. The Hartley Base designed for Millie will NOT fit on a machine that has had the thread cutter removed, since it needs that cutter "box" to rest on. A Hartley Base designed for a non-thread-cutter machine (like your Lenni) WILL fit.
    2. Once the cutter "box" is removed (four screws, accessed through the holes in the side of the box), there will be a couple of wires that extend out of a hole in the main head. I just strapped them to the head with painters tape, to keep them out of the way.
  18. Upvote
    barbm got a reaction from Sharon Deming in Millie without thread cutter question   
    Sharon, I've removed thread cutters on a couple of customers' Millies, but I don't have any photos handy. I think I can answer your questions, though.
    1. The Hartley Base designed for Millie will NOT fit on a machine that has had the thread cutter removed, since it needs that cutter "box" to rest on. A Hartley Base designed for a non-thread-cutter machine (like your Lenni) WILL fit.
    2. Once the cutter "box" is removed (four screws, accessed through the holes in the side of the box), there will be a couple of wires that extend out of a hole in the main head. I just strapped them to the head with painters tape, to keep them out of the way.
  19. Upvote
    barbm got a reaction from quiltmonkey in Customer Quilt Problem we can't figure out how to fix   
    It does look like those red borders might be cut on a bit of the bias and are somehow stretching or gathering as they are being sewn on the center or as the outer borders are being added.  Is your customer measuring the quilt and cutting the borders to length, then pinning them on? And I can't tell from the photos whether the corners are mitered - that could be mucking things up, too.
  20. Upvote
    barbm reacted to dramaqueenB in WONDER WOMAN (Dawn Cavanagh) SAVES THE DAY   
    SHE'S DONE IT AGAIN!!  Why doesn't this happen when we're practicing a new design on muslin, or doing a personal quilt, or not on a deadline???  Sunday afternoon, while quilting a deadline customer quilt, I broke thread and moved to a new spot...and an inch in, bad sound, needle down, needle break, lost power.  After manually removing quilt from danger, collecting the shattered needle pieces and tracing power, I realized I was in trouble.  I called my awesome retailer and left a message, and then after reading loads of comments on the forum about getting real time help from APQS, I called their service and they assured me someone would call back asap.  Dawn called shortly later, and using FaceTime, was able to quickly diagnose the problem, talk me through changing the fuse and regaining power, diagnose a jammed thread cutter, talk me through trying to remove the bent blade...when that didn't co-operate, talked me through disabling the thread cutter and re positioning the ruined blade out of harms way...then retesting power.  We then determined the needle break had tweaked timing and the position of the bobbin assembly.  Dawn patiently, kindly, and cheerfully sat through inadequate tool search, iPhone death and charger fetching, trial and error on my end, work arounds, and adjusting my bobbin assembly, sanding and truing it's post, timing adjustment, restoring front and side panels, test stitching and VICTORY.  While the new bobbin cutter is on its way, I am back on the air, finished the customer quilt on time, and had it in the mail on my way to work at 3:30 am. As you can see, I continue to be a big fan of Dawn's, and am amazed at the remarkable teacher and tech she is, and how reasonable she was when I was pretty much falling apart when tool after tool failed and I felt pretty helpless.  It was another APQS AMAZING EXPERIENCE, and I am so grateful for the help.  What a Sunday miracle.  
    Thanks a million, Dawn!!!!
    Beth Maitland, Quilting Again In Nipomo!!
  21. Upvote
    barbm reacted to KarenH in Quilt Path-Help!   
    We are up and connected!!! Thanks to David Adams for being so patient, he help me check all my connections and the last thing we did was reinstall the drivers and we are good to go!!
    Thank you all for your help, and thank you Barb Mayfield for the FB Group invite, alot of great info there!
    I'll let you know how I make out with rest!
  22. Upvote
    barbm got a reaction from dbams in Quilt Path-Help!   
    Is the red switch on the carriage lit up?  That is the indicator that there is power to the QP "innards" in the carriage.  If that's NOT lit, turn it on.  If that isn't the problem, email me at info@apqsnw.com and I'll see what I can do for you!
    We also need to get you on the QP Facebook group.  Find me on Facebook (Barbara Mayfield/Barbara Jeanne Potter), send me a Friend Request, and I'll get you added.  You can get QP help there most any time of night or day - there's someone (APQS, user, whoever) on there nearly all hours.  It's a much faster response than the Forums.
  23. Upvote
    barbm reacted to hbuchwitz in Hook buffing questions   
    Ok so I hadn't heard the pigtail thing.   Wasn't it.   Called Angie at apqs today.     Buffed things I didn't know you could buff and it's stitching great!
  24. Upvote
    barbm reacted to PaulaSpalding in Bobbin "dots" on top   
    UPDATE:  the night I was having so many problems I finally just gave up and went to bed.  THEN, when I got back to it the next day, I pulled my bobbin out, tightened it about 5 minutes (if its a clock) and prayed really hard!  THEN, it was perfect!  I also slowed way down.
     
    THANKS TO ALL OF YOU FOR ANSWERING ME IN MY DESPERATION!
  25. Upvote
    barbm got a reaction from quilterkp in Cat 5 wiring diagram needed   
    This is definitely the time to call APQS Service! They can easily walk you through reattaching your plug.
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