VTBarbara Posted September 20, 2011 Report Share Posted September 20, 2011 I am whining. I purchased a used Lenni. Was that my first mistake? The Lenni was not working properly, I kept adjusting with forum help. Adjustments would not stay. Now Lenni is at repair shop. Parts ordered last Wednesday. Parts still on order. wait, wait, wait $$$$$. Did I make a bad move??? I have customer quilts in waiting. God give me patience. "now" please. Thanks for listening. Link to comment Share on other sites More sharing options...
IBQLTN2 Posted September 20, 2011 Report Share Posted September 20, 2011 buying a used Lenni isnt a problem unless maybe it wasnt tuned up first, my used Lenni came from the factory with a factory tuneup and I have had zero problems. I am sure once you get your machine back and fixed, you will love it. Link to comment Share on other sites More sharing options...
Norma H Posted September 20, 2011 Report Share Posted September 20, 2011 Once APQS gets the parts in and Amy and the techs fix him up he'll purr. They'll have him working like he's brand new. Link to comment Share on other sites More sharing options...
quiltingkimmy Posted September 20, 2011 Report Share Posted September 20, 2011 Sorry to hear about you troubles with your Lenni. My Lenni was used too. I had one issue with the tension, and Dawn was able to walk me through it over the phone and now it's running great. I'm sure they will be able to get your Lenni back to you in great shape. I'll say a prayer for a quick resolution and patience for you Link to comment Share on other sites More sharing options...
dmilner Posted September 20, 2011 Report Share Posted September 20, 2011 Hang in there; it's never a mistake to purchase an APQS. Lenni will become one of your favorite family members in no time, and remember that we are all here for you. Thanks for sharing your sadness....here's a hug for you.. ((((((((((((((((((Hug))))))))))))))) Link to comment Share on other sites More sharing options...
VTBarbara Posted September 21, 2011 Author Report Share Posted September 21, 2011 Thanks Everyone. Nice to have people understand. Warm hugs and prayers help bring up the downs. VTBarb Link to comment Share on other sites More sharing options...
Gator Posted September 21, 2011 Report Share Posted September 21, 2011 Barb, it's alway a heartbreak to purchase you dream only to have it not work. Did you buy it as is without testing it? Forget that question, if you sent Lenni to the factory, it will come back just like a "new" machine. The APQS "spa" treatment makes all machines new again. I wish I could send myself to the factory for a "spa" treatment.:D:D Link to comment Share on other sites More sharing options...
VTBarbara Posted September 21, 2011 Author Report Share Posted September 21, 2011 No, it is not at the factory it is at a area rep/repair. I can't believe it takes a week for a mother board to be shipped from Iowa to the North East. I thought service was better than that at APQS. I had heard so many good things about APQS. So disappointed! Link to comment Share on other sites More sharing options...
Neher-in-law5 Posted September 21, 2011 Report Share Posted September 21, 2011 It is not unusual for shipping to take a week depending on the shipper used and method. In our business, (non-quilting) we use UPS a lot, ground shipping takes at least 3 days and that never includes the day the item is picked up at the business, the post office priority mail takes at least 3 days also. In fact 20 years ago when we thought the PO was doing a "better" job it took a full week for a first class letter to go from MN to RI. Hang in there, I am sure you will love your Lenni when you get it back. My guess is that it isn't the normal APQS system that has been the hold up. Link to comment Share on other sites More sharing options...
DawnCavanaugh Posted September 21, 2011 Report Share Posted September 21, 2011 Barbara, We apologize for the delay in getting the circuit board out to the dealer for your machine repair. Each board must be calibrated to the specific machine before it can be shipped so that it works properly when connected to the model (Lucey vs. Lenni, for example.) It is on its way and should be at your dealer's house tomorrow! If you ever have questions about anything, from why a part is delayed to what thread to use or anything in between, please feel free to call or email me directly and I will get the answer for you! Here's my APQS cell number: 515-205-2504. Customer support lasts a lifetime, even if an APQS machine travels from family to family. Let us know when we've dropped the ball so we can fix it, get it right and get you back to quilting again! Link to comment Share on other sites More sharing options...
ginnysnowden Posted September 21, 2011 Report Share Posted September 21, 2011 VTBarbara Dawn is the best! She worked with me for at least an hour on my Ultimate II. This machine is old, but she still works like a top. I think you will be very happy you sent the Lenni to the hospital. I have sent mine, it came back like a new machine. Ginny Snowden Link to comment Share on other sites More sharing options...
VTBarbara Posted September 21, 2011 Author Report Share Posted September 21, 2011 Dawn: Thanks for the info. Last Wednesday 9-14 I was told that the board would be shipped tomorrow 9-15. I called for Updated on Monday 9-19 "not rec'd". Not correct info make me cranky. Now that it is explained to me I understand. Thanks Dawn. VTBarb Link to comment Share on other sites More sharing options...
DawnCavanaugh Posted September 21, 2011 Report Share Posted September 21, 2011 Totally understandable, VTBarb! So sorry about the miscommunication with you...even though we are a small company where you could shout across the factory and reach nearly everyone, we still work every single day to improve our communication skills. Sometimes I think it is actually because we are so small and close-knit that we think everyone gets the necessary information through osmosis...we forget that despite sometimes finishing each other's sentences we can't truly read each others' minds and we actually have to SAY stuff like, when will those parts be ready? Thanks for your patience and understanding. Lenni should be humming along for you quickly! Link to comment Share on other sites More sharing options...
Janette Posted September 22, 2011 Report Share Posted September 22, 2011 A week to ship really is not too bad, here in the UK we have to wait at least two, but we are OK with that. Hope you get your Lenni back up and running very soon. Link to comment Share on other sites More sharing options...
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