Tracey Posted October 9, 2011 Report Share Posted October 9, 2011 Thank you thank you thank you for all your advice!!!! I sent the customer an email explaining that I would like her to come and pick up her quilt (free of charge) I explained that I had consulted many experts in the quilting industry and the batting thing and suggested she try the dryer trick. Well she called that night and we spoke for 20 min. She appreciates the work I did, I do beautiful work, she doesn't want any bad feelings. etc.. etc.. She said she has too much integrity to not pay. There is no option...she will pay for the quilt. I had spent about 3 hours with a toothpick the night before pushing the batt back in. When she came to pick it up she cried and hugged me. She knew it would now be all better. She took it home did the dryer trick and has herself pushed in the few left over pokies. She is thrilled!!!! She said she will never bring me her own batting again. She will always purchase for me from now on. What a freakin' nightmare week!!! Thanks so much for all your help. You girls (and guys) are the best. Don't know how I would have dealt with it without all of you. Tracey Link to comment Share on other sites More sharing options...
Quilting Heidi Posted October 9, 2011 Report Share Posted October 9, 2011 I'm so glad you had a happy ending Tracey! Link to comment Share on other sites More sharing options...
Quiltsinmotion Posted October 9, 2011 Report Share Posted October 9, 2011 Tracey I am so happy for you oh my you must be doing the happy dance what a great ending to an emotional rollar coaster ride Link to comment Share on other sites More sharing options...
LauraJ Posted October 9, 2011 Report Share Posted October 9, 2011 That's great Tracey! So glad both you and the customer are ok with the outcome. Bet you slept better once this was all done! Link to comment Share on other sites More sharing options...
ffq-lar Posted October 9, 2011 Report Share Posted October 9, 2011 Wow, Tracey, great outcome to a very stressful situation! Your professionalism and integrity carried the day and your customer appreciates you and will become a regular. Wins all around!! Link to comment Share on other sites More sharing options...
IBQLTN2 Posted October 9, 2011 Report Share Posted October 9, 2011 Tracey I am so glad that this is resolved for both you and your customer. I have to agree that there is alot of expertise here on the forum and it serves us all so well. Thank you to everyone who contributes both in problems and problem solving. It is a learning experience on both sides of the coin. When a similar situation happens to any of us, we have the forum to look back at and forward to. Blessings to you all. Tracey, congratulations on coming through this with both your reputation and standard of customer satisfaction intact. you did Great!! Link to comment Share on other sites More sharing options...
LadyLake Posted October 9, 2011 Report Share Posted October 9, 2011 Way to go, Tracey! Yeah! Link to comment Share on other sites More sharing options...
anniemueller Posted October 9, 2011 Report Share Posted October 9, 2011 Great ending, thanks for sharing. I'm so happy for you Tracey! Link to comment Share on other sites More sharing options...
Mrs.A Posted October 9, 2011 Report Share Posted October 9, 2011 Tracey: Thanks for sharing your happy ending with us! Link to comment Share on other sites More sharing options...
victoriasews Posted October 9, 2011 Report Share Posted October 9, 2011 Thank goodness it all worked out so well. My stomach churned just reading about your problem. I can't imagine going through all that. Link to comment Share on other sites More sharing options...
JustSewSimple Posted October 9, 2011 Report Share Posted October 9, 2011 Tracey, so so glad for you that all turned out well. Link to comment Share on other sites More sharing options...
dlnewell Posted October 10, 2011 Report Share Posted October 10, 2011 Glad things worked out well! Link to comment Share on other sites More sharing options...
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