quiltrn Posted September 12, 2013 Author Report Share Posted September 12, 2013 Not a dumb question, and yes I did. There is power to the machine, lights come on, channel locks work, thread cutter works. Link to comment Share on other sites More sharing options...
CrazyAboutQuilting Posted September 12, 2013 Report Share Posted September 12, 2013 It sounds like some kind of a power problem in your house..............is it possible that there is a fuse blown or a breaker that is tripped? Do you have any of those outlets in your house that have the red re-set button that should be pushed? I'm just grasping at straws here and may be way off base but just trying to think of something for you to try..............good luck! I can't even imagine the amount of frustration you are feeling right now.................. Link to comment Share on other sites More sharing options...
Darlene Epp Posted September 12, 2013 Report Share Posted September 12, 2013 I agree that the problem must be in the house wiring. Every machine is sewn on and tested before it leaves the factory. None of this makes any sense to me, and I sure hope you can get it resolved quickly. I've had the same thing happen when I haven't increased the stitch length, but with the "new generation" machines, I think the default is set at 10 or 11, so that shouldn't be the problem. Maybe the default wasn't set?? Link to comment Share on other sites More sharing options...
barbm Posted September 12, 2013 Report Share Posted September 12, 2013 There appears to be power to the machine, since it lights up as usual. The fact that this happened on the previous head - AFTER quilting several quilts - tends to make me think that the default was indeed properly set, Darlene. And of course, they would have set it on the new head before it left the factory. Alyn, is your machine on any kind of surge protector or extension cord?? Have you plugged the machine's cord directly into the wall socket? I'm sure you have, but I had to ask..... This is truly strange, to have two entirely different heads have the same issue, but there's obviously power to the head..... Link to comment Share on other sites More sharing options...
quiltrn Posted September 12, 2013 Author Report Share Posted September 12, 2013 I spoke with the lovely Dawn this a.m. (and I do mean that in a nice way, she is a very sweet lady [like you don't already know that]). I had the first Millie on a surge protector and it was working fine, until it wasn't. There was not a problem with the surge protector (my first thought) as I tried other devices with it (the large TV in the living room, computer etc.) There are not any circuit breakers that have tripped. There has always been power to the machine, the light has always come on, the thread cutter has always worked, the channel locks work etc. I have tried two different plugs that are on two different breakers, though once again, there is power to the machine. Makes me wonder how careful UPS is with their shipping methods. The box is without any external damage but that doesn't mean it didn't get dropped. So, hopefully the third time is a charm because if not, I seriously don't know what to do. My old Millie was working fine on the plugins in the same room. Thanks again for all of your thoughts on this. I truly know that APQS puts out a terrific product and they are obviously standing behind their product. Link to comment Share on other sites More sharing options...
anniemueller Posted September 12, 2013 Report Share Posted September 12, 2013 Did you add something else to the same surge protector strip? Maybe it's overloaded. This is so puzzling. Can't wait to hear the solution! Link to comment Share on other sites More sharing options...
Sheagatzi Posted September 12, 2013 Report Share Posted September 12, 2013 I wonder if it is a fuse and maybe was inserted incorrectly, or maybe not a slow blow fuse? Link to comment Share on other sites More sharing options...
barbm Posted September 13, 2013 Report Share Posted September 13, 2013 If the fuse was blown or incorrectly inserted, there wouldn't be power to the rest of the machine. This is just too weird for words!!!! Link to comment Share on other sites More sharing options...
quiltrn Posted September 13, 2013 Author Report Share Posted September 13, 2013 Nothing added. I did change out the fuses and no difference. Link to comment Share on other sites More sharing options...
barbm Posted September 13, 2013 Report Share Posted September 13, 2013 Alyn, I sure wish one of us lived close enough to come to your studio and troubleshoot!!! I'm betting that, once all is said and done, it's gonna be something simple and we're all gonna hit ourselves in the forehead and yell, "duh!!" At least I hope it's something simple..... I sure wish I had something to offer besides sympathy!! Link to comment Share on other sites More sharing options...
Sheagatzi Posted September 13, 2013 Report Share Posted September 13, 2013 I love this forum for everyone always jumping in and trying to figure something out :-) Link to comment Share on other sites More sharing options...
Darlene Epp Posted September 13, 2013 Report Share Posted September 13, 2013 Yeah. The only mystery I like is when it's between the pages of a book! I bet Jack Reacher could figure this out! LOL Link to comment Share on other sites More sharing options...
rineps Posted September 13, 2013 Report Share Posted September 13, 2013 I am anxiously awaiting to see how this story ends!!! Link to comment Share on other sites More sharing options...
Linda G. Craig Posted September 13, 2013 Report Share Posted September 13, 2013 Fingers crossed! I'm anxious for you too! Link to comment Share on other sites More sharing options...
quiltrn Posted September 14, 2013 Author Report Share Posted September 14, 2013 Good morning all. It s 10 a.m. in the beautiful Black Hills of South Dakota and today is a wonderful day. Picked up my Bountiful Basket of fresh fruits and veggies this a.m. and when I got home, UPS had dropped of my new (third) Millie. With the help of DH, we got the old (not really old, but not working) one removed and the new one on the frame. Put on the front handles and plugged into new outlet and viola, stitching.....Tried the previous plug with the same excited success. Applied the rear handles and super excited to report that they too work!!! Now just need to get the two defective (nonworking) machines secured in their boxes and sent off Monday to APQS. Now will work on getting panto realigned and we are off and running. I really appreciate all of the help and suggestions of everyone here. If I hear from the company what the issues were, I will certainly let you know. I think everyone was totally baffled by the fact that there was power to the machine. Anyway, we are back to quilting and are most happy about that. Hope everyone has a fantastic weekend. Link to comment Share on other sites More sharing options...
barbm Posted September 14, 2013 Report Share Posted September 14, 2013 Woo hoo!!! Link to comment Share on other sites More sharing options...
cathyh Posted September 14, 2013 Report Share Posted September 14, 2013 FANTASTIC, Alyn!!! I am sure that I am not the only one who would love to know what the problem was. I just love the way APQS handled it though!! Link to comment Share on other sites More sharing options...
Beachside Quilter Posted September 14, 2013 Report Share Posted September 14, 2013 Wonderful, Alyn!! Doing the happy dance for ya!! Link to comment Share on other sites More sharing options...
quiltrn Posted September 14, 2013 Author Report Share Posted September 14, 2013 Quilt finished without any problems Will certainly post if I hear what the issues were. THANK YOU ALL AGAIN. Link to comment Share on other sites More sharing options...
CWBowser Posted September 14, 2013 Report Share Posted September 14, 2013 That is fantastic!!! Link to comment Share on other sites More sharing options...
aleksich Posted September 15, 2013 Report Share Posted September 15, 2013 Yea!!!!! Link to comment Share on other sites More sharing options...
Linda G. Craig Posted September 15, 2013 Report Share Posted September 15, 2013 Huge sigh of relief for you. Yay! I too would love to hear what the heck happened to those other heads. Quilt on! Link to comment Share on other sites More sharing options...
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